Return Policy
Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please email us at sales@brilliantvacuum.com and we will be happy to assist you with the return process.
Refunds:
Once your return is received , we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a three days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
If you’ve done this and you still have not received your refund, please contact us at sales@brilliantvacuum.com.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@brilliantvacuum.com and we will be happy to help.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please email us at sales@brilliantvacuum.com and we will be happy to assist you with the return process.
Refunds:
Once your return is received , we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a three days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
If you’ve done this and you still have not received your refund, please contact us at sales@brilliantvacuum.com.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@brilliantvacuum.com and we will be happy to help.